SUNDRIFT COLLECTIVE

Returns & Refunds Policy

Last updated: August 2026

RETURNS & REFUNDS

We want you to love your Sundrift Collective purchase. If you have changed your mind about your purchase, we offer a 14-day return period from the date you receive your order.

Change-of-Mind Returns 
To be eligible for a change-of-mind return, your item must:

• Be returned within 14 days of receiving your order 
• Be unused and unworn
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging (due to hygene reasons)
• Include proof of purchase

To request a return, please contact us at admin@sundriftcollective.com.au before sending your item back. Once your return request has been approved, we will provide you with instructions on where to send your return. Customers are responsible for return postage costs for change-of-mind returns, unless otherwise agreed by Sundrift Collective. Items returned without first contacting us may not be accepted.

Please note that international returns may take longer to arrive and may incur additional postage or customs costs.

Damaged, Faulty or Incorrect Items
Please inspect your order as soon as you receive it and contact us promptly if your item: • Arrives damaged
• Is defective or faulty
•Is not the item you ordered
• Does not match its description

Please contact us at admin@sundriftcollective.com.au with your order number and, where appropriate, photographs of the issue so we can assess it and arrange an appropriate remedy.

Your rights under the Australian Consumer Law are not affected by this Returns & Refunds Policy.Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.

Sale Items
Sale items are eligible for change-of-mind returns only where expressly stated at the time of purchase. Sale items are not excluded from your rights under the Australian Consumer Law. If a sale item is faulty, defective, not as described or otherwise does not meet a consumer guarantee, your legal rights still apply.

Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Exchanges We currently do not offer direct exchanges. If you would like a different item, size or design, the fastest option is to return your original item in accordance with our change-of-mind return policy and place a new order for the item you would like.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account. If you have not received your refund after 15 business days from the date we confirm that it has been processed, please contact us at admin@sundriftcollective.com.au.

Australian Consumer Law Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.